US phone sales in October: Curve still in the driver's seat


We're not even going to pretend we fully grasp what's going on here, but the long and short of Shiraz University of Medical Sciences' latest findings are that cellphones can trigger the release of mercury from one's fillings. Yes, seriously. The study asserts that out of 14 test subjects with fillings, those who used mobile phones had a statistically significant increase of mercury from urine tests than those who refrained from yapping. The science behind all of this is far beyond our IQ levels, but we're a little freaked out/not freaked out, regardless.
No, not that Storm silly -- that storm. As cellphone users around the globe put off that once imminent upgrade purchase in order to make the mortgage and feed the family, (most) handset makers are obviously feeling the pinch. A fresh report from The Wall Street Journal pretty much reiterates much of what we've already heard, but still dives deeper into which companies are best positioned to escape the madness. As predicted, HTC, Apple and Nokia were all pinpointed as being able to make it through tough economic times without losing their proverbial hats, but both Motorola and Sony Ericsson could be facing insurmountable odds. Granted, it's not like either firm has really been killing it of late, but it's a pretty bad time to be struggling, regardless. The takeaway? Don't be shocked to see some wild stuff go down in the mobile space -- all bets are off at this point.
Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?
Fewer Americans are buying new ear candy these days than they were a year ago, according to a newly-released NPD survey -- but those that are still dropping coin are dropping more of it. An estimated 28 million cellphones came off shelves and into pockets in the second quarter of 2008, down a solid 13 percent year over year, but the increase in average handset price was nearly enough to offset the drop in volume altogether. Particularly notable was the fact that smartphone sales doubled in the past year, with full QWERTY models seeing the biggest gains; it's probably still a bit early to sound the dumbphone's death knell, but could it be on the horizon?





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